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Why Asian Insurers Should Be Partnering with Arete Adjusting for U.S. and North American Claims Management

For insurers in the Asian market doing business in the U.S. or North America, managing claims and navigating the intricacies of these markets can be challenging. Ensuring that claims are handled efficiently, losses are mitigated, and local regulatory standards are met requires a reliable and experienced partner on the ground. This is where partnering with Arete Adjusting, a Third Party Administrator (TPA) specializing in logistics/marine cargo and liability claims management, provides valuable support.

Arete Adjusting is based in North America and focuses solely on delivering quality outcomes for our clients. Our expertise lies in end-to-end claims management, leveraging our deep local knowledge and well-established relationships with key figures in the claims process, such as brokers, loss adjusters, legal entities, and co-insurers. By partnering with us, Asian insurers gain a trusted local presence that ensures seamless handling of their North American claims portfolios.

Challenges of Managing North American Claims from Asia

For insurers and underwriters based in Asia, managing claims in the U.S. or broader North America presents several challenges. Time zone differences, varying legal frameworks, cultural distinctions, and a lack of local market insight can all lead to delays in claims resolution and inefficiencies in communication. Without an experienced partner on the ground, insurers risk incomplete claims processing, mismanaged recoveries, and unsatisfactory outcomes for their clients.

Partnering with Arete, clients remain informed and abreast of emerging risks that the marine/logistics industry is experiencing in real-time, which may be hard to identify from Asia.

One of the most significant issues is navigating the legal complexity of the U.S. and North American logistics sectors. Regulations and liability standards can differ drastically between regions, and insurers need a partner who understands these nuances to ensure compliance and successful claim outcomes. Arete Adjusting brings this local expertise to the table, ensuring that claims are handled in accordance with the highest standards.

Arete Adjusting: Your Local Expert in North American Claims

Arete Adjusting provides comprehensive claims management services, including surveying, technical investigation of losses, legal review, loss adjusting, and pursuing recoveries against third parties. Our international network of partners and in-house experts ensures that every claim is thoroughly assessed, documented, and resolved efficiently.

For example, we recently assisted an Asian insurer in a particularly challenging situation involving coverage denials. In the U.S., insurance regulations vary by state, meaning denial letters must be tailored to meet state-specific legal standards to avoid potential legal consequences. We worked closely with the insurer to draft legally compliant letters, ensuring that all denials met the necessary state regulations. Additionally, we helped explain the outcomes locally to the claimants, making the process smoother for everyone involved. Denials are always difficult, but we felt that our involvement was especially appreciated in this instance, as it helped the insurer navigate the complexities of U.S. regulations and provided clarity for the claimants.

The Benefits of Partnering with a U.S.-Based TPA

  1. Local Expertise: Arete Adjusting provides on-the-ground knowledge of U.S. and North American markets, helping Asian insurers navigate the complexity of claims processing in these regions.
  2. Seamless Communication: Time zone differences and communication delays are minimized, with a local partner handling claims in real time, ensuring smooth and efficient processes.
  3. Comprehensive Claims Management: From initial survey to final recovery, Arete Adjusting manages the entire claims process, offering Asian insurers peace of mind that their North American claims portfolios are handled with care.
  4. Customized Solutions: Every insurer has unique needs, and Arete Adjusting works closely with each client to tailor our services to meet those requirements.
  5. Sustainable Results: By providing consistent, high-quality outcomes, Arete Adjusting helps Asian underwriters build more profitable and sustainable portfolios.

Why Asian Insurers Should Consider Arete Adjusting

Partnering with Arete Adjusting is a strategic move for insurers in Asia who manage claims in the U.S. or North America. Our in-depth understanding of local markets and our international capabilities mean that insurers can trust us to deliver quality outcomes for their clients. Whether it’s handling claims in the logistics sector or providing technical investigations and legal reviews, we offer a comprehensive solution that supports your business goals.

Businesses should keep in mind that in the US, there can be serious repercussions when US insureds file complaints with the State Department of Insurance (DOI) over their claim. If these State DOIs find that domestic/overseas insurers are not using licensed adjusters, it could lead to fines and reputational damages. Arete Adjusters are licensed across the US and are compliant with State Adjuster licensing requirements.

We understand the challenges that insurers face when operating across borders and are committed to simplifying the process for you. Arete Adjusting acts as your local partner, ensuring that you remain informed and in control without managing the complexities of claims processing from afar.

Looking to simplify your North American claims management? Contact Arete Adjusting today to discover how we can act as your trusted partner and ensure seamless claims handling for your business.

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