If you’ve ever had to deal with an insurance claim—especially in the freight and logistics industry—you may have come across a third-party adjuster (TPA). But what exactly do they do, and how do they fit into the claims process? Whether you’re a freight forwarder managing claims, a policyholder navigating an insurance issue, or a new professional in the logistics industry, understanding the role of a TPA can help you handle claims more effectively.

A third-party adjuster, like Arete Adjusting, is an independent entity hired by an insurance company to investigate, evaluate, and resolve claims on their behalf. While TPAs work closely with policyholders and claimants to assess damages, collect documentation, and process claims, it’s important to remember that their ultimate responsibility is to the insurance company. Their job is to ensure the claim is handled according to the policy terms, industry regulations, and best practices.

So, what happens when a TPA is involved in your claim? Once a claim is filed, the TPA steps in to review all relevant information, inspect damages if necessary, and gather documentation from all parties involved. This can include everything from bills of lading and freight records to accident reports and repair estimates. They may also coordinate with surveyors, appraisers, and legal experts to ensure a thorough evaluation. After gathering the necessary details, the TPA determines how much of the claim is covered under the policy and works with the insurance company to finalize the payout or resolution.

For freight forwarders and logistics professionals, this means that if cargo is lost, damaged, or delayed, a TPA will likely be the one guiding the claims process. While they are there to assist in navigating the claim, it’s important to provide clear, well-documented evidence to support your case. TPAs follow strict procedures and timelines, so staying proactive and organized can help ensure a smoother resolution.

At the end of the day, TPAs serve as a bridge between the insurance company and the claimant, ensuring that claims are handled efficiently and in compliance with policy terms. If you ever find yourself working with a third-party adjuster, knowing their role in the process can help you better manage your claim and expectations. If you have questions about how TPAs work or need assistance with claims, Arete Adjusting is here to help.