William Richards (Liam), Arete Adjusting’s Chief Executive Officer, specializes in liability claims management, cost containment and third-party administration.

Liam has extensive experience in the US and UK global insurance sector, having held senior-level operational roles delivering customer-focused claims and assistance solutions to insurers, brokers and corporates.

Liam is experienced in managing teams of claims adjusters in multi-class end to end management of claims programs involving motor truck cargo, warehouse legal liability, freight forwarder legal liability, errors & omissions, personal injury, property, and environmental damage claims on behalf of domestic and overseas underwriters and brokers.

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Juliet brings nearly three decades of commercial insurance experience, half of which is in marine and legal liability claims resolution for transportation intermediaries.

Juliet specializes in cargo legal liability and first party cargo claims, marine technical expertise, marketing, account management, sales and customer service.

Juliet also holds adjuster’s licenses in California, New York, Texas and all its reciprocating states.

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Yuxing Ao is a seasoned marine insurance and claims specialist with extensive international experience spanning Hong Kong, Shanghai, and London.

She has advised on over 100 complex marine claims, including Charter party disputes, P&I liabilities, cargo and hull claims, and has a strong track record in broking and risk placement across global markets.

A qualified Associate Member of the Association of Average Adjusters with an LLM in Maritime Law from the University of Nottingham, Yuxing combines technical expertise with hands-on negotiation skills to deliver tailored solutions that protect clients’ best interests.

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